Occupational Health and Safety Safety and Care

Question: Describe about the Occupational Health and Safety for Safety and Care. Answer: (OHS) or Workplace Health and Safety (WHS) legislative requirements through their policy and procedures manual. Identify what legislation is currently implemented in the Northern territory Darwin? à ¢Ã¢â€š ¬Ã‚ ¨ The northern territory in conjunction with the commonwealth was committed to improving the work, health, and safety of Australians, as such, they came up with the model work, health and act. This act is currently being implemented in the northern territory and it ensures that the needs of the employees are properly looked at and it makes workplaces where high-risk work is performed safer. How would you ensure these legislative requirements are reflected in your workplace policies and procedures manual and who is responsible for this? à ¢Ã¢â€š ¬Ã‚ ¨ To ensure that these legislative requirements are reflected in my workplace policies and procedures manual, I would have to follow certain steps. First, I would hold an executive meeting where we would discuss the implications of the new legislation on the company and the employees. Secondly, I would instruct the general manager in collaboration with the various department managers to ensure that the new legislative requirements are added the existing policies and procedures. Thirdly, I would hold a meeting comprising of the management and the employees informing them in detail about the new legislative requirements so as to ensure that everybody is aware of what is expected of them according to the new requirements. The general manager is responsible (Burke, Clarke Cooper, 2011). How would you ensure the created policies and procedures are implemented and all staff have access to this information? à ¢Ã¢â€š ¬Ã‚ ¨ To ensure that all staff has access to this information, I would I would instruct the supervisors and department managers to hold a meeting with their department staff informing them of the legislations. I would also instruct the department managers to hang the new legislation requirements in the noticeboard for all to read. To ensure requirements are followed, I would instruct the supervisors to watch the employees carefully and report in case of any breach of the rules so that the necessary action can be taken. It is a requirement of all scial welfare service providers to have a clear and transparent complaints process for service users. Why is this important? à ¢Ã¢â€š ¬Ã‚ ¨ It is a requirement of all social welfare service providers to have a clear and transparent complaints process for service users. This is fundamental because it ensures that the services remain above standard and it reduces the chances of any sort of negligence as far as the service provider is concerned. It also ensures that the feedback that dissatisfied customer offers is useful enough to point out exactly where improvements are needed (Smallwood, 2013). How would you ensure your clients or service users are aware of and have access to à ¢Ã¢â€š ¬Ã‚ ¨these complaints processes? à ¢Ã¢â€š ¬Ã‚ ¨ I would ensure that clients or service users are aware of and have access to these complaints processes by creating a user-friendly system that accepts feedback at the end of the service. I would also ensure that my company has clear delegations and procedures for staff to deal with complaints and provide remedies. In addition, I would encourage my staff to seek feedback from clients (Martin Zald, 2008). At what stage in the case management process should complaints processes be à ¢Ã¢â€š ¬Ã‚ ¨discussed? à ¢Ã¢â€š ¬Ã‚ ¨ Complaints processes should be discussed at the second stage in the case management process. If the complaint is deemed viable, then it is immediately referred to the executive director of the accountable unit. The investigating officer should reassure the complainant that the complaint is valued and request any other information that may be necessary to investigate the complaint. At the end of the investigation, the investigating officer must provide written report to the manager detailing the findings and recommendations regarding system improvement or action to be taken (Young, 2000). When working in the community welfare service, you will be required to seek information and feedback from your target clients or service users to implement a new program. This could be a youth program, womens group, culturally and linguistically diverse program, a disability service, a homework club or many other types of programs. Why is this important to consult with your potential clients or service users before designing a community welfare program? à ¢Ã¢â€š ¬Ã‚ ¨ It is important to consult with potential clients or service users before designing a community welfare program so as to ensure that you come up with programs that will serve a large number of people. Consulting also ensures that money is not wasted by ensuring that the community welfare program does not exist already hence making sure only new and high priority programs are designed. Consulting also ensures that the program is supported fully by the members of the society as well as the local authorities. In addition, consulting also ensures that the programs to be designed adhere to the clients culture to prevent any friction that may arise (Young, 2000). How would you gather information in a manner that is appropriate to your identified client group taking in consideration their stage of development, abilities, cultural background and environmental factors? à ¢Ã¢â€š ¬Ã‚ ¨ Before gathering information, the amount and depth of the information that is required by the client should be determined. As far as cultural background is concerned, I would ensure that I gather information in a way that I am very polite. This can be done by using the preferred title and the appropriate tone of voice. I would also respect the persons right to privacy and confidentiality as dictated by the cultural background in the process of gathering the relevant information. I would also observe the codes of behavior. As far as the stage of development is concerned, I would gather information keeping in mind the level of development on the ground that the residents are familiar with. This will help in getting as much information as possible (Arnold Revell, 2006). When it comes to the abilities of the client, I would ensure that the method use is familiar with everybody for the purposes of effective communication listening sessions and public forums would be appropriate here. As far as environmental factors are concerned, I would ensure that I gather my information at a specific time during the day since data tends to change depending on the time of the day. Participant and direct observation would be appropriate in this case (Block, 2000). Pick a particular client group and design a short questionnaire of around five questions that encourages constructive information on what they identify as a program they see a need for. I have picked the womens group as the focus of my questionnaire. The five questions comprise of the following. Has there been a womans group program in the past? What do you think are the most pressing needs that are affecting women in the community? What do you think should be done to meet these needs? What do you think would be the most influential program in this community as far as women are concerned? Would you invest your money in the program that supports women? All in all, the health and safety of the workers is very important and that is the reasons legislations should be made to ensure that employees are protected. Having a transparent complaint process ensures that the clients trust the process and at the same time it ensures that the client is able to explain in detail the areas of dissatisfaction so that the management can rectify those areas. References Burke, R. J., Clarke, S., Cooper, C. L. (2011).Occupational health and safety. Farnham, England: Gower. Smallwood, R. F. (2013).Information governance: Concepts, strategies and best practices. Young, P. (2000).Mastering social welfare. Basingstoke: Macmillan. Martin, G. T., Zald, M. N. (2008).Social welfare in society. New York: Columbia University Press. Block, P. (2000).Flawless consulting: A guide to getting your expertise used. San Francisco: Jossey-Bass/Pfeiffer. Arnold, P. A., Revell, C. (2006).Gathering information. Edmonton: Tortoise.